SUPPORT

Keep your
business moving.

Reliable support from the ITQ team to keep your business running smoothly,
minimise downtime and resolve issues quickly.

SUPPORT OPTIONS

Choose how you'd like to get support.

Whether you need immediate assistance or would like to report an issue, our experienced support team is here to help.

Call Support

Need immediate assistance?
Speak directly with one of our experienced support engineers for fast, responsive help.

01635 874848

Call Support

Log a Support Request

Need to report an issue?
Complete our online support form and a member of our support team will respond as quickly as possible.

Complete Support Form

OUR SUPPORT SERVICES

Comprehensive support for
your workplace technology

Whether you need remote assistance, on-site engineering or ongoing maintenance,
ITQ provides responsive support to keep your business operating efficiently.

Remote Support

Fast remote diagnosis and issue resolution from our experienced support engineers.

On-site Support

Engineer visits when hands-on support is needed to get you back up and running.

Maintenance

Preventative servicing and reactive repairs to keep your devices performing reliably.

Consumables

Genuine toner, drums and supplies to keep your devices running at their best.

FREQUENTLY ASKED QUESTIONS

Need a quick answer?

Find answers to some of our most commonly asked support questions. If you can't find what you're looking for, our support team is always happy to help.

Support Hours

Mon-Thurs 9:00am - 5:30pm

Fri 9:00am - 5:00pm

Average Response

Around 4 hours

Remote Helpdesk

First point of contact for diagnosis

On-site Engineers

Same-day attendance where possible

Our support team is available Monday to Thurs, 9:00am - 5:30pm and 9:00am - 5:00pm Fridays. If you require assistance during these hours, please call 01635 874848

We aim to respond to all support requests as quickly as possible, with an average response time of around 4 hours. If you report an issue by telephone during the morning, our goal is to have an engineer with you the same day, where required.

Yes. Our experienced helpdesk team will assess your issue remotely and determine the most appropriate course of action. If an engineer is required, our helpdesk will arrange an on-site visit as quickly as possible.

Absolutely. If your issue cannot be resolved remotely, one of our experienced engineers will attend your premises to diagnose and resolve the problem, helping to minimise disruption to your business.

Simply select Consumables Request within our Support Request form and provide your device serial number together with the consumables and quantities you require. Our team will process your request as quickly as possible.

To help us resolve your issue quickly, please include your device serial number(if available) together with a clear description of the problem you're experiencing. The more information you can provide, the quicker our team can assist.

Yes. If your issue is urgent, we recommend calling our support team directly on 01635 874848. Speaking with our helpdesk allows us to begin diagnosing the issue immediately and arrange support without delay.

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